Published SLAs
Live performance data against stated service commitments — publicly visible
No UK block manager publishes their actual performance numbers — this platform does
This page is publicly accessible — any prospective leaseholder or RTM selection committee can view it. The data is read directly from the system in real time. It costs nothing to build, but the impression it creates is significant. No competitor in Liverpool publishes numbers like this.
"We acknowledge maintenance reports within 4 hours"
exceedingTarget
4 hours
Current Average
2.1 hours
Improving
— Red dashed line = SLA target
"We dispatch contractors within 48 hours for urgent issues"
exceedingTarget
48 hours
Current Average
31 hours
Improving
— Red dashed line = SLA target
"We resolve routine maintenance within 10 working days"
exceedingTarget
10 days
Current Average
7.2 days
Improving
— Red dashed line = SLA target
"We respond to leaseholder queries within 1 working day"
exceedingTarget
1 day
Current Average
0.4 days
Improving
— Red dashed line = SLA target